Archive for June 2008

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How to Sell Advertising on Your Website - 5 Easy Steps

How to Sell Advertising on Your WebsiteIf you are using an ad broker, Adsense, or just about any other method to create advertising income from your site, chances are you aren’t making as much as you could be.

  • Most people believe that Google is taking a 50% cut of Adsense earnings.
  • Text-Link-Ads takes a 50% cut of link revenue
  • ReviewMe takes a 50% cut of review sales

While I honestly could care less about ‘trends’ in the make money online world (Why would I? Most of them are ridiculous), there’s one that you can’t ignore. People that are selling their own ads are making a lot more money than people who aren’t.

In this lesson, I will cover 5 steps to selling your own ads:

  1. Make room for your ads and get some up before you try to make sales
  2. Contact your competitors.
  3. Set your prices.
  4. Create a solid advertising page.
  5. Contact potential advertisers.

Step 1 - Make room for your ads and get them up.

You will have a hard time selling ads if you don’t already have ads sitting there. This means you need to create a section for the ads now.

A very popular and effective format for selling ads is the 125×125 ad banners in the sidebar. I use this ad placement and it has worked out very nicely for me. Your sidebar will need to be at least 260 pixels wide to use the 2-column placement that I have. If your sidebar isn’t wide enough, you could use a single column.

In order to make sales, your ad section will need to appear as high as possible in the sidebar. I took a look at some of the big sites in my industry and tried to match their placement.

In order to be able to charge the same amount to all of the advertisers, I knew that I would need the banners to rotate. To make them rotate, I used a plugin called Got Banners. The page I got it from no longer exists so I guess I’ll just post it here: Got Banners Download. You basically install a little piece of code in the sidebar and then manage the banners by going to Options>>Got Banners (Settings>>Got Banners in WP 2.5+) in your WordPress admin.

Some of you may want to sell advertising on niche or keyword sniping sites. This could be very effective if you do it right. Create a section where you can put the banners now, and we’ll discuss making the sale later on in this lesson. If I had a bunch of keyword sniping or niche sites, I would probably create the section in a theme that I could use on all or most of my sites. Your enemy with that approach is wasted time, and using the same theme will save tons of time.

Another very common ad placement is the 728×60 banner like the one they use at SparkPlugging.com. They don’t sell their own ads as far as I can tell, but the placement is what we’re looking at. Again, you have to create the placement before you can make the sale.

What banners do you put in until you can make sales? I would use affiliate banners from sites like NeverBlueAds and AzoogleAds. They have all different sizes of banners that should fit in nicely on almost every site. You can also use banners that point to other sites that you are trying to establish.

Perception is everything when it comes to making these sales and you have to put your best foot forward. Trying to sell banners when you don’t have any banners in your section will be a HUGE waste of time.

Step 2 - Contact your competitors.

At this point of the process, you are NOT trying to sell advertising to your competitors. You are simply going to contact them to determine the rates they sell advertising for. Many of your competitors will have the rates published somewhere on their sites, others will have to be contacted via email or telephone. You should ask how much they charge, and how many impressions (total hits on pages the ad is on) you could expect to get per month if you were to purchase an ad spot.

Step 3 - Set your prices.

Once you have determined how much your competitors are selling advertising for, you will be able to set your prices accordingly. You should figure out exactly how much your competitors are charging per impression.

If your competitor can deliver more impressions than you each month, you will want to lower the amount you charge per impression by a slight amount, something like 10%. If you can deliver more impressions than your competitor, I would increase the amount you charge per impression by 10%. After you start selling ads it will become easier to determine whether you can sell your ads for more or not - this formula is here only to get you started.

Example: Your competitor is charging $500 per month for an ad spot and can deliver 500,000 impressions to that ad each month. That means he/she is charging $0.001 per impression. That’s 1/10th of a cent.

If you can deliver 50,000 impressions to an ad, charging the same amount per impression would give you a price of $50 per month. Lowering your rate by 10% would give you a monthly price of $45. This gives a slightly better value than your competitor, which is a trade off for not being able to deliver as many impressions.

Step 4 - Create a solid advertising page.

9 out every 10 banners I sell are sold directly from my ‘Advertise‘ page. In order to sell advertising, you will need to put your best foot forward - talk about your strengths as a site.

Possible Strengths:

  • High amount of traffic
  • Valuable traffic - maybe you don’t have that much but you have people that are looking to spend a few thousand dollars on a cosmetic surgery or something.
  • Targeted traffic
  • Solid organic traffic - Organic traffic has a longer attention span than social traffic.
  • Good rankings for solid keywords
  • Loyal traffic

I use PayPal subscription buttons to make the sales on my advertising page. That way, all of my ads are sold on subscription. During the first few months I sold my own advertising, I created a HUGE hassle for myself by not selling on subscription. I had to invoice each advertiser every month and that ended up being a major pain. Switching to the subscription method made my life a lot easier.

These subscription buttons can easily be made from your PayPal account. You simply go to ‘Merchant Services’ and then click the ’subscribe’ link in the ‘Create Buttons’ section. It will have a simple form that you will use to create the button, and will then give you code that you will paste in on your advertising page.

Step 5 - Contact potential advertisers.

At this point you basically have two options. Firstly, you could wait around hoping that you can make advertising sales from the traffic you currently have. I’m doing this now, and am selling out my advertising almost every month. However, in the beginning I was a lot more aggressive, because I needed to be.

After I created my ad sections and set my pricing, I contacted all of the companies that were advertising on my competitors’ sites. This resulted in some sales during the first week. I didn’t have an awesome sales rate, but was able to get a few because I contacted so many people. I want to say I contacted about 30 and sold maybe 3.

When I emailed these companies about the possibility of advertising on my site, I let them know that I was offering advertising at a better rate than other sites they were advertising on.

It’s very wise to contact some sites in the beginning, because once you have some legit advertisers, it becomes a lot easier to sell to more.

One trick that I considered using (in the end I didn’t have to) was selling a few spots at a huge discount. For example, you could contact a premium advertiser in your industry and offer them an ad spot for $1 per month. That gets a high-end advertiser in your ad section and that looks great to potential advertisers. As an alternate method, you could tell them that you would like to give them free advertising for a few months. That way, you get a premium advertiser in your ad section and might be able to sell to them after the free period ends.

Conclusion

Selling your own advertising can result in a lot more profit for your online business. Making that sale will require creating a good perception and providing a little more value than your competitors. This value can be provided by either providing more impressions or a better rate per impression.

Growing Pains: How To Manage Customer Service As A One Person Enterprise

Customer Service As A Solo EntrepreneurIn my previous post about Starbucks reputation management we looked at how a few good customer service systems can be used as a marketing strategy to encourage word of mouth and result in a competitive advantage.

In the case of people like me and many of you, my readers, we operate Internet businesses that largely are a product of our own personal brand. We are entrepreneurs, bloggers, consultants, contractors or freelancers, and much of the customer service responsibility rests on our shoulders.

Being an independent operator or small business owner does not mean you can let the ball drop on good customer service. In this case reputation management is just as important since your business lives and dies on your ability to deliver what you promise and leave a lasting impression.

For a small business with a limited marketing budget, good customer service resulting in an above average reputation in the market, can result in acquiring new customers through existing client referrals - a “free” form of marketing.

During the start-up phase you have limited funds and one of the best strategies to survive this period of business growth is to use your existing clients as a marketing tool to bring in new clients (actually - this is a good strategy at any stage of business growth).

The cornerstone of achieving that outcome is good customer service, since your existing clients will not be willing to help you, nor will they feel compelled to talk about you and refer you to others, if they are not significantly impressed by - and benefit from - their interaction with your business.

Good customer service combined with a superior product can evoke a sense of reciprocity from your customers. They genuinely want your business to succeed, so much so that they go out of their way to endorse you. People like to spread things they consider valuable because in turn they enjoy the perception of being valuable as well. Most humans desire recognition from other humans - it’s a core human drive - and if you can loop your business into this motivation you have tapped the secret of word of mouth marketing.

Growing Pains As A Solo Business Owner or Blogger

I’ve worked independently all my life. Most of the first five years of my business experience were completely solo because I had the mentality that I needed to do things myself in order to save money.

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Reputation Management: Starbucks Offers A Simple Lesson In Good Customer Service

I was traveling around Queen Street West in downtown Toronto this week and as always I popped into a Chapters bookshop (like a Borders). In Canada most bookshops have either a Starbucks or a Second Cup coffee shop. Many of the posts in this blog were created in cafes inside bookshops around the world.

I ordered a tea and an oat brownie from Starbucks. The brownie was delivered instantly, but the tea wasn’t, so I walked over to the delivery end of the cafe and waited.

The customers just before me received their order and I expected mine next. The customers who ordered after me then walked up and collected their coffees. Then the next customer. Clearly my tea wasn’t coming.

I walked back around to the cashier section and spoke to the barista who took my order. He immediately realized that he had forgotten about the tea and in two seconds flat, made my tea and then blurted out something about a free tea and handed me a piece of cardboard that looked like this -

Starbucks Free Tea

In case you can’t read the print, here’s the bit that matters…

Starbucks Free Tea Fine print

Besides the funky design of this free beverage voucher, there’s nothing too groundbreaking about offering something for free when you don’t get good service, but let’s look at this a little deeper.

I waited about an extra minute longer for my tea than I should have. That is definitely not long enough for me to get angry and I was served very quickly once I notified them that my tea was missing.

Yet, despite this, the Starbucks policy is to offer a complimentary beverage even if their system is slightly out of whack. I walked away impressed that I scored a free beverage voucher, but not really because of the beverage itself, I was impressed with the customer service policy I just witnessed (hence I’m writing a blog post about it!).

Starbucks did not diminish in my eyes as a result of this incident. In fact they impressed me, so much so that I’m now writing a blog post that will be read by thousands of people proclaiming good things about Starbucks service (that’s some good word of mouth). Of course not every Starbucks customer has a blog they can rave to when something happens, but every person has friends and people they talk to, and this one policy of Starbucks will encourage word of mouth through normal social interaction too.

Standing Out In A Crowded Marketplace

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What To Do About Google AdWords New Feature ‘Automatic Matching’ and a New Web TV Show from Andrew Lock

I have a couple of quick updates for you today as I have to run away from the house with the cleaning lady here.

Help! My Business Sucks!

Andrew Lock who I refer to as the eBay expert with the cool British accent, has recently started producing a web based television show called Help! My Business Sucks!.

The show focuses on entrepreneurship and Internet marketing, with Andrew as the host. If you are looking for another example of a new way to use Video online to spread your message, educate and entertain, take a look at what Andrew is up to.

The show can be found at - http://helpmybusiness.com/

Perry Marshall AdWords Update

Next, some important advice from Perry Marshall - the only AdWords expert I follow. I’ve been on his newsletter for years now, it was one of the very first I subscribed to and one of the only ones I remain a subscriber.

Perry sends out actual advice to his newsletter and rarely promotes any other products than his own. I’ve never seen him participate in an Internet marketing product launch, so if you are sick of “launch emails” and you are looking for a great newsletter covering Google AdWords, general Internet business, lead generation and conversion advice, you can’t go wrong with Perry’s Newsletter.

You can join his free AdWords e-course, which is great, and that will get you on to his newsletter too.

Google AdWords New Feature: Automatic Matching

Perry recently sent through something I thought was critical for anyone currently running a Google AdWords campaign, regarding a new feature called Automatic Matching. Perry presented a warning regarding this feature, so if you have never heard of Automatic Matching, here’s some advice you need to read…

Google is phasing a MAJOR feature into the AdWords
program. If you log into your account you’ll see a notice
that says,

“New! Automatic matching has been enabled in your
account. Your ads will now show for additional relevant
search queries based on the keywords, ad text, and landing
pages in your ad groups. You can opt out by visiting a
keyword-targeted campaign, and then clicking on edit
campaign settings.”

If you edit your campaign settings, you’ll see a check box
that says:

“Automatic matching: Show ads on more search queries
without adding keywords.”

And in your ad groups at the bottom of your keyword list,
you’ll see a new column labeled “Automatic matching total.”

What this means is, if you’re bidding on a keyword like
“dog grooming”, Google may show your ad for a keyword
like “pet grooming brush” even though you’re not bidding
on it at all.

The question is, do you want this?

First of all, there’s no way to know for sure unless you’re
using conversion tracking.

In fact, you should disable this feature immediately unless
you have conversion tracking enabled and hold Google
accountable for the quality of traffic they’re sending you.

***DO NOT USE THIS FEATURE UNLESS YOU TRACK
THE CONVERSIONS FROM ‘AUTOMATIC MATCHING’
TRAFFIC.***

Automatic Matching traffic will seldom be better traffic,
except maybe for people who simply do not know what
they’re doing in AdWords.

AdWords advertisers who learn this game from me are
always control freaks. They don’t want to just take what Google
gives ‘em. (Hey, that’s how you gain an advantage that Google
doesn’t have.) The ideal way to do this would be to use
the bootstrapping technique I’ve taught for years, which is:

-Campaign 1 has bids set at, say, $1.00 with Automatic Matching OFF
-Campaign 2 has bids set at, say, $0.75, with Automatic Matching ON

This will shift all the Automatic Matching traffic into Campaign
2 and you’ll have complete control of it.

Source: Perry Marshall Newsletter

Perry went into more detail than the above excerpt, but I don’t feel right publishing his entire newsletter here (although I almost did!).

Unfortunately I’m not sure if you can get back-issues of Perry’s newsletter, but if you want more info along the lines of the above, take his free e-course and you will never miss another newsletter.


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Video: How To Record Video Testimonials Using Skype

This is video number four in my live product launch case study. I recorded this yesterday, a day that was quite tiring but a ton of fun because I got to speak to six people who had all taken part in Blog Mastermind and listen to them recount their experiences in my program.

It was wonderful to meet everyone in a more personal format and thanks to all who I talked to (you know who you are).

Each of the conversations were recorded and as long as they come out okay from a technical standpoint, I will be using them on the Blog Mastermind coaching page as testimonials when the program re-launches.

In this video I explain why testimonials are important and then provide a visual tutorial on how I record video interview testimonials using Skype, Call Recorder for mac or Pamela for windows.

As you will hear in the video, it’s critical when conducting a product launch that you have people who can offer genuine feedback after using your product, especially from “normal” people that others can relate to.

It’s great to have expert recommendations that can raise your credibility in the market, however it’s also important to have feedback from someone who just came “off the street”, who tries your product, enjoys the experience and is willing to talk about it.

In today’s world we are more likely to trust someone “just like us” rather than someone claiming expert status, so the average person testimonial has become critical, which is why I’m so grateful to the people who volunteered to do the video testimonials.

In case you missed the previous videos in this case study, here they are…


How To Start An Internet Business & Make Your First $1,000 Online

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“How To Start An Internet Business
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